Delivery Details

Confirmation:


Take a minute to review your order. At Sparky's Fun & Joy, we want you want to get your order delivered correctly, on time, and on the right date. Be sure to review the confirmation email information.


We will send you a conformation email of your order. Please check this confirmation for accuracy.


By placing your order with Sparky Balloons, you agree to accept responsibility for checking your confirmation for accuracy and for contacting us in a timely manner to make corrections, if necessary.


Sparky's Fun & Joy will not accept responsibility for incorrect order details which were not checked and corrected by the customer.

 

Delivery options:

 

BALLOON DELIVERIES TO A BUSINESS
If the recipient is unavailable when we arrive, the balloons will be left with a colleague.

 

BALLOON DELIVERIES TO A RESIDENCE
Please provide a two hour window for delivery to residential locations.

 

BALLOON DELIVERIES TO A HOSPITAL
We are only able to deliver mylar and plastic balloon bouquets to hospitals.

 

BALLOON DELIVERIES TO A HOTEL
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge.

 

Detailed delivery policies

 

Need to check up on your order? Customer service can be reached at the following times.
Email: 411@sparkysballoons.com
Phone: 415-236-3858

 

 

Cancelation Policy

By ordering your balloons via in store, phone, or through our site, you are accepting our cancellation policy below.

 

You can Change, reschedule, or cancel your balloon bouquet using the following guidelines.

 

1. CANCEL MY ORDER
Please call us @ 415-236-3858 or send us an email to favor@sparkysballoons.con. Do not consider your order canceled until you have received a confirmation via email. We will respond with a confirmation to your request.

 

2. DEADLINE FOR CANCELING AND CHANGING AN ORDER
FOR ORDERS BEING DELIVERED IN THE USA AND CANADA
You must submit your modification by noon (12pm) Pacific Time, one day prior to the delivery date.

 

 

3. CANCELLATION FEE
Sparky's Balloons may charge a fee of up to $20.00 as a cancellation on the order. Your payment will be forfeited to cancellations received after the deadline noted above.

 

Substitution Policy

A: Substitution Policy GIANT NUMBERS AND OTHER MYLAR SHAPES Megaloon number balloons may be in gold or silver. Mylar balloon shapes are not substituted. GENERAL OCCASION 18-INCH MYLAR BALLOONS Sentiment will not be substituted. Design may vary. LICENSED CHARACTER 18-INCH MYLAR BALLOONS Character and sentiment will not be substituted. Design may vary. LATEX BALLOONS A rainbow assortment will be used. Polka Dot graphics will not be substituted. B. Float Times RECYCLABLE MYLAR BALLOONS (FOIL) In balloon-friendly environments, mylar (foil) balloons will float for two weeks or longer. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air. BIODEGRADABLE LATEX BALLOONS (RUBBER) 16-inch latex balloons will float indoors for 30-40 hours.
 11-inch latex balloons will float indoors for 12-18hours. HI-FLOAT TREATMENT FOR LATEX BALLOONS Latex balloons, used indoors and out of direct sunlight, will float for 3-5 days if treated with Hi-Float, a non-toxic sealant which coats the inner wall of the balloon. - See more at: http://www.sparkysballoons.com/delivery/item/new-year-chandelier/#Substitutions-tab